Home › Help
Help and support, in plain English
Everything you need, in plain English: how to log in, who to ask when you need a hand, how to cancel a paid plan and how to delete your profile. Our friendly support team is there 24/7.
Log in · Contact support · Cancel · Delete profile · Report
How to log in
Already a member? Sign in with the email address and password you used when you joined.
Log in
Go straight to the sign-in page. Everything for your account lives in the members area once you’re in.
Forgotten your password?
Start from the log in page. If you still can’t get back into your account, our support team is there to help, day and night.
Not a member yet?
Joining is free and takes a few minutes. You’ll pick a password as part of signing up.
Get in touch with our team
A real support team is there 24/7 through two routes. Log in first, then choose whichever suits you:
- The support form. Choose “Account Enquiry” for questions about your account, or “Report a member” to flag someone
- The chat assistant, for a quick answer
For prices and what each plan includes, see prices; for what the site does, see how it works.
Cancel a paid plan in three steps
You can cancel any time. Everything is on billing & cancelling, in short:
- Ask usLog in and contact support through the support form, or ask the chat assistant.
- Check your emailWe send you a link to the membership cancellation process.
- Finish the cancellationFollow the link to confirm. You keep your paid features until the period you’ve paid for runs out.
Paid via a third party? Take charge and refund questions to them.
Delete your profile
Cancelling is not deleting
Ending a paid plan stops the charges but leaves your profile live, so you continue as a free member and others can still find you. If you want your profile and data gone, use the Membership page in your account. You can do that whenever you like.
Our Privacy Policy and Terms & Conditions explain what we do with your information.
Report a member or a scam
If someone or something doesn’t feel right, use the report option on the profile or message, or the support form (choose “Report a member”), and our moderators will take a look. Tips and places to report fraud are on our safety page.
Quick answers
How do I log in?
Select Log in and sign in with the email address and password you used when you joined.
How do I contact support?
Log in, then use the support form or ask the chat assistant. Choose “Account Enquiry” for account questions or “Report a member” to report someone. Our support team is there 24/7.
How do I cancel a paid plan?
Contact support through the support form or chat assistant, then follow the link we email you to finish the cancellation. You keep your paid features until the time you’ve paid for is up. Full steps are on billing & cancelling.
Does cancelling delete my profile?
No. Cancelling ends your paid plan but leaves the profile live, so you carry on as a free member and others can still find you. To take your profile and data off the site, use the Membership page in your account.
I paid through someone else. Who do I ask?
If a third party took your payment, they are the ones to ask about charges or refunds.
How do I report a member or a scam?
Use the report option on the profile or message, or the support form (choose “Report a member”). If you’ve lost money, call your bank first. Our safety page lists where to report fraud in the US, UK, Canada and Australia.
Still stuck?
Log in and use the support form, or ask the chat assistant: our support team is there 24/7. Looking for tips instead? Browse our guides.
Not a member yet?
Joining is free and takes a few minutes. Create a profile, say what you’re after and see who’s around.
Count me in, it’s free