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Billing and cancelling, without the small print
What costs money, what renews, how to switch renewal off and what our Terms say about refunds. If anything here ever reads differently from our Terms & Conditions, the Terms apply.
What costs nothing, and what costs something
You never have to pay to join. Money only changes hands if you choose an upgrade.
Classic: free
Your profile and photos, browsing, daily suggestions and a few messages each day, for as long as you like.
VIP: paid
Unlimited messages, advanced search filters, see who likes you, chat rooms and private group chats. Plans from 1 week to 12 months.
VIP Plus: paid
Everything in VIP, plus exclusive matches and priority placement. Boost and Super Match are optional extras, bought separately.
Every price, in US, UK, Canadian and Australian money, is on our prices page.
What renews, and what doesn’t
Most plans renew automatically until you cancel. The 12-month plan doesn’t.
| Plan length | What happens at the end | US price |
|---|---|---|
| 1 week | Renews every week until you cancel | $19.99 VIP · $22.99 VIP Plus |
| 1 month | Renews every month until you cancel | $42.81 VIP · $51.39 VIP Plus |
| 3 months | Renews every 3 months until you cancel | $102.73 VIP · $128.44 VIP Plus |
| 6 months | Renews every 6 months until you cancel | $128.31 VIP · $154.03 VIP Plus |
| 12 months | Paid once; doesn’t renew | $260.19 VIP · $338.41 VIP Plus |
- Same price, same card. A renewal is charged at the rate you signed up for, to the payment method you used, and only when your current period runs out, never before.
- Trials and offers. If you join on a trial or discounted offer, it renews at the standard, non-discounted price at the end of the offer period, unless you cancel before it ends.
- Paid through a payment partner? If you bought through one of our third-party payment partners, their terms apply too, and billing questions go to them directly.
How to cancel auto-renewal
You can cancel any time. It takes three steps.
- Ask usLog in and contact our support team through the support form, or ask the chat assistant.
- Check your emailWe send you an email with a link to the membership cancellation process.
- Finish the cancellationFollow the link. Your paid features carry on until the end of the period you’ve already paid for, then stop.
Want to delete your profile as well?
Cancelling stops the payments, not the profile: you stay a free member and other members can still see you. To remove your profile and data, follow the steps on the Membership page in your account, any time.
Paid through someone else?
If you paid through a third-party payment provider, contact them about any payment or billing issue.
What the refund rules say
In our Terms’ words: generally, all purchases are final and non-refundable, and there are no refunds or credits for partially used periods, except where the laws that apply where you live provide for refunds. The main cases:
- Living in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, or Israel? You may cancel your subscription without penalty or obligation at any time before midnight of the third business day after the date you subscribed. If you die or become disabled (so that you can’t use the service) before your subscription ends, you or your estate are entitled to a refund of the part of the payment that covers the time after that.
- Living in the EU, EEA, UK or Switzerland? Membership is an instant-access digital product, so the 14-day cooling-off period doesn’t apply. There are no exceptions.
- Super Match and Boosts. No partial refunds: once bought, they can’t be refunded in part, however many you’ve used.
- Bought through a third-party payment provider? Their terms apply, and refund or billing questions go to them directly.
- Administration charge. All refunds are subject to an administration charge.
This is a plain-English summary of section 23 of our Terms & Conditions. The Terms are what count.
Billing FAQ
Can I cancel any time?
Yes. Contact support or the chat assistant, follow the link we email you, and auto-renewal stops. You keep your paid features until the end of the period you’ve paid for.
Will I get money back for the time I don’t use?
Generally not: there are no refunds or credits for partly used periods, except where the law where you live provides for one. See what the refund rules say.
Does the 12-month plan renew?
No. The 12-month plan is a single payment and doesn’t renew automatically.
I cancelled. Why do I still have VIP?
Because you’ve paid for it. Cancelling stops the next renewal; your paid features last until the end of the current period.
Who do I talk to about a charge?
Our support team, through the support form (choose “Account Enquiry”). If you paid through a third-party payment provider, contact them directly.
Free to start. Easy to stop.
A free profile costs nothing, now or later. Upgrade only if you want more.
Count me in, it’s freeComparing plans? See every price.